- FAQs
Got Questions? We’ve Got Answers.
Frequently Asked Questions
- Product Information
- Usage & Care
- Shipping & Returns
- B2B / Wholesale
- Amazon & Retail
Product Information
问1：你们的硅胶烘焙垫有多大尺寸？
答：我们的圆形垫子有6英寸、8英寸、9英寸、10英寸和12英寸的版本。方块垫有6英寸、8英寸、9英寸、10英寸和12英寸。我们还提供穿孔垫（115/8×161/2英寸）用于酸面包和披萨。所有尺寸均在每个产品页面上列出。
问2：AMYON垫子是由食品级硅胶制成的吗？
答：是的，所有AMYON垫均由100%铂级食品安全硅胶制成。它们已获得FDA批准，不含BPA、铅和邻苯二甲酸盐。
问3：这些垫子能承受多高的温度？
答：我们的垫子耐热温度范围为-40°F至446°F（-40°C至230°C）。它们适用于烤箱、微波炉、冷冻室和洗碗机使用。
问4：这些烤垫可以用在空气炸锅里吗？
答：当然可以！我们的硅胶垫非常适合气炸锅。如果需要，只需修剪以适应你的篮子（我们建议在边缘留一点空隙以便通风）。
Usage & Care
Q6: Can I use AMYONE mats in an air fryer?
A: Absolutely. Our mats are air fryer safe. Simply trim the mat (if needed) to fit your air fryer basket, or use one of our smaller round sizes (6″ or 8″). Ensure the mat does not block air circulation.
Q7: Are the mats dishwasher safe?
A: Yes, they are dishwasher safe. However, to extend their lifespan, we recommend hand washing with mild soap and warm water. Avoid using abrasive scrubbers.
Q8: How do I clean stubborn stains or residue?
A: For tough stains, soak the mat in warm soapy water for 10-15 minutes, then wipe clean. A paste of baking soda and water can also help remove baked-on residue. Avoid using metal scouring pads.
Q9: Can I use the mat on a grill or barbecue?
A: Our standard mats are designed for oven and air fryer use (up to 446°F). They are not recommended for direct contact with open flames or grill grates above 450°F.
Q10: How long do AMYONE mats typically last?
A: With proper care, AMYONE mats can last 3-5 years or more. Signs it’s time to replace include visible wear, loss of non-stick properties, or deep scratches.
Shipping & Returns
Q11: Where do you ship from?
A: We ship from our warehouse in [City, State]. Most orders are processed within 1-2 business days.
Q12: Do you ship internationally?
A: Yes, we ship worldwide. International delivery typically takes 7-14 business days depending on the destination. Customs fees may apply.
Q13: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us at support@amyone.shop for a full refund or exchange. Items must be unused and in original packaging.
Q14: Do you offer tracking?
A: Yes, a tracking number will be emailed to you once your order ships.
B2B / Wholesale
Q15: Do you offer wholesale pricing?
A: Yes, we offer competitive wholesale pricing for bulk orders. Minimum order quantities (MOQ) vary by product. Please for details.
Q16: Can I customize the mats with my logo or packaging?
A: Yes, we offer OEM/ODM services including custom logo printing, custom colors, and private labeling. Contact our team at support@amyone.shop with your requirements.
Q17: What is your typical lead time for bulk orders?
A: Standard production takes 15-25 business days after order confirmation and deposit. Rush orders may be available upon request.
Q18: Do you provide samples before bulk ordering?
A: Yes, sample orders are welcome. Sample costs are deductible from your first bulk order. Contact us for sample availability and shipping arrangements.
Amazon & Retail
Q19: Where can I buy AMYONE mats for personal use?
A: For single-unit purchases, we recommend shopping on Amazon. Visit our for direct Amazon links to each product.
Q20: Are prices on Amazon the same as on your website?
A: Prices may vary slightly between Amazon and our direct wholesale channel. For the best retail price, check our Amazon listings. For bulk discounts, contact us directly.